DimasoRequest for proposal
Ongoing technical partnership · US & international

Web maintenance services that keep your platform reliable.

Dimaso provides ongoing website care, WordPress maintenance, QA, security checks, performance monitoring, and fast technical support for teams that cannot afford platform drift.

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What we cover

Web Maintenance with senior ownership.

We combine technical depth, delivery discipline, and business context so the work creates value beyond a list of completed tickets.

01

Monthly support retainers

02

Updates, fixes & QA

03

Security & backups

04

Performance monitoring

05

WordPress care

06

Fast technical response

07

Technical SEO upkeep

08

Analytics & reporting

09

Integration support

Maintenance rhythm

Clear monthly ownership before small issues become business problems.

Maintenance clients usually need more than occasional fixes. They need a senior team that knows what to check, what to protect first, and how to keep the website improving without turning every update into a small project.

AuditQAReportImprove
Every month

What ongoing support can include.

  • Website, CMS, plugin, and dependency updates
  • Backups, uptime, security, and performance checks
  • QA on critical pages, forms, checkout, and responsive layouts
  • Priority fixes, content support, and small technical improvements
  • Monthly summary with completed work, open risks, and next recommendations
Before we take over

We audit the system, not just the homepage.

When another team built the website, we start by understanding the real setup before promising a maintenance plan.

  • Current website, hosting, CMS, plugins, and integrations
  • Forms, analytics, tracking, redirects, and SEO-sensitive URLs
  • Known bugs, technical debt, update risk, and business-critical flows
  • Access, backup position, staging options, and release process
Support response

Response time expectations built for ongoing website support.

Maintenance work needs clear priority, calm communication, and realistic response targets. We define urgency with the client, protect critical website flows first, and keep routine updates moving through a predictable support rhythm.

Critical issues1–2 hours
  • Website down
  • Checkout not working
  • Major broken functionality
  • Urgent security issue
High priority issuesSame business day
  • Broken forms
  • Important content/page issue
  • Integration problem
  • Visible frontend bug
Standard support24–48 hours
  • Content updates
  • Minor bugs
  • Layout adjustments
  • Routine maintenance tasks

Final SLA terms can be defined based on the maintenance plan, project scope, and client requirements.

+++
Next step / Dimaso

Need a maintenance partner who can protect the details?

Send us your RFP
Problems we solve

Technical friction should not become business drag.

01

Updates create unexpected regressions

02

Small fixes sit in a backlog for weeks

03

Security, backups, and performance are reactive

04

No technical partner owns the full website picture

How we work

A process built for momentum and confidence.

The process keeps context, delivery, quality, and continuous improvement connected.

Phase / 01

Baseline audit

We map business priorities, technical constraints, risk, and the people who depend on the platform.

Phase / 02

Prioritized support plan

We turn context into an ordered roadmap with clear ownership, outcomes, and a practical delivery rhythm.

Phase / 03

Continuous delivery & QA

Senior specialists execute the work while QA stays inside every release, not after it.

Phase / 04

Monthly reporting and roadmap

We measure what changed, protect the system, and keep the next valuable improvement visible.

Relevant work

Outcomes shaped by context, not templates.

Client perspective

A technical partner teams can rely on.

Client stories
DriveDownCars automotive platform testimonial visual
Testimonial / 01
Testimonial

DriveDownCars

Development / Automotive Platform

Automotive platform with custom database structure and tailored functionality for vehicle listings and management

They delivered a high-performance platform that handles our specific database needs perfectly. For custom automotive solutions and reliable technical strategy, they are our go-to partner.
Mitch ScherProject Owner
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Testimonial / 02
Testimonial

Forever Living Shop

Development / Ecommerce Platform

A short client video about delivery quality, reliability, and collaboration rhythm.

The collaboration was structured, practical, and focused on making the platform easier to manage and more dependable for the team.
Branislav RajicDoctor of Medicine / CEO for the Balkan region of the US FLP company
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Boots & Ladders directory platform testimonial visual
Testimonial / 03
Testimonial

Boots & Ladders

Development / Directory Platform

Directory listing platform for service providers, including custom integrations for listings, user management, and payment systems

Dimaso helped us build a structured and scalable directory platform with custom integrations for listings and payments. Their ability to adapt existing tools and extend them to fit our specific needs made a significant difference in the reliability and usability of the system.
Omar KharbatFounder
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Testimonial / 04
Testimonial

Project feedback

Development / Delivery Support

Short-form client feedback about project communication, execution, and technical confidence.

Dimaso brought clarity to the process and kept the technical work moving with care, consistency, and useful communication.
YouTube testimonialClient feedback
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One Llama Travels Peru testimonial visual
Testimonial / 05
Testimonial

One Llama Travels

Development / Travel Platform

WordPress development, booking system integration, and implementation of AI-based features

Dimaso demonstrated a strong ability to combine solid WordPress development with more advanced integrations, including booking systems and AI-driven functionality. Their approach was structured, reliable, and focused on delivering practical solutions that worked in real-world scenarios.
Noel KenehanLead, AI Center of Excellence, Google Cloud Partnerships
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Shiva Shakti yoga platform testimonial visual
Testimonial / 06
Testimonial

Shiva Shakti

Design / Membership Platform

Platform including membership system, user accounts, payment processing for members, blog, and content management functionality

The team delivered a reliable platform that combines membership management, payments, and content in a clear and functional way. Their work allowed us to manage our community and services efficiently, with a system that is stable and easy to maintain.
Shiva Shakti teamProject team
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Mag. Hana Bugarinovic Nikolic testimonial for Call the Waiter
Testimonial / 07
Testimonial

Call the Waiter

Development / Hospitality Application

Call the Waiter is an application that allows hotel and restaurant guests to call staff through the app. It also helps internal operations and communication between kitchen, service staff, and waiters.

Dimaso helped us present and support a digital product that improves the way hospitality teams communicate with guests and with each other. Their work gave the platform a clear, reliable, and professional digital presence.
Mag. Hana Bugarinovic NikolicProject Representative
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Dr. Eric Lale testimonial for Art & Science
Testimonial / 08
Testimonial

Art & Science

Design / Development / Informational Portal

Art & Science is a platform connecting art and science in Serbia. It presents interdisciplinary topics such as the influence of music on productive learning and neural activity.

Dimaso supported the creation of an informative digital platform that connects scientific thinking with artistic expression. The result is a clear, accessible, and structured website for presenting complex interdisciplinary topics.
Dr. Eric LaleDirector, Science Center
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Tijana Kostic testimonial for Bright Side Kosmaj
Testimonial / 09
Testimonial

Bright Side Kosmaj

Web Design / Real Estate

Bright Side Kosmaj presents a premium real estate complex in nature on Kosmaj mountain, developed with a strong architectural vision.

Dimaso helped present Bright Side Kosmaj through a polished digital experience that reflects the quality of the architecture, the natural setting, and the long-term value of the project.
Tijana KosticArchitect / Lead Architect
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Dejan Dujovic testimonial for Mega Baza
Testimonial / 10
Testimonial

Mega Baza

Development / Business Portal

Mega Baza is a Montenegro-based business directory portal created to help companies in Montenegro advertise and present their businesses.

Dimaso helped us create the foundation for a business portal designed to connect companies across Montenegro. Their technical support and structured approach helped us move from idea to a usable digital platform.
Dejan DujovicDirector
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Slobodan Coba Jovanovic testimonial for Coba & Associates
Testimonial / 11
Testimonial

Coba & Associates

Web Design / Creative Studio

Coba & Associates is a creative studio led by Slobodan Coba Jovanovic, known for creating some of the strongest brands in Serbia, Europe, and internationally.

Dimaso understood the importance of presenting a creative studio with clarity, restraint, and strong visual confidence. Their work helped us support a digital presence aligned with the quality of the brands we create.
Slobodan Coba JovanovicFounder / Creative Director
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Alina Paipian testimonial for House of Etre
Testimonial / 12
Testimonial

House of Etre

Ecommerce / Web Development

House of Etre is an ecommerce website for creams, skincare products, hygiene, and personal care products.

Dimaso helped us create and support an ecommerce presence that reflects the elegance and quality of the House of Etre product line. The website gives customers a clear and trustworthy way to discover and purchase our products.
Alina PaipianDirector
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Ricky Montano testimonial for Doctor Medica
Testimonial / 13
Testimonial

Doctor Medica

Web Design / Website Development / Medical Website

Doctor Medica needed a clean, professional, and reliable website presence for a serious medical-facing brand.

Dimaso helped us create a clean, professional, and reliable website presence for Doctor Medica. Their work supported both the visual presentation and the technical structure needed for a serious medical-facing website.
Ricky MontanoClient / Project Representative
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FAQ / Web Maintenance

Questions about web maintenance.

Practical answers about scope, collaboration, quality, and how the service works in real business conditions.

01What is included in web maintenance?

A maintenance engagement can include WordPress and plugin updates, backups, uptime checks, security review, performance monitoring, bug fixes, content support, QA, reporting, and prioritized technical improvements.

02Do you test the website after updates?

Yes. Updates are paired with QA across critical pages, forms, checkout flows, responsive layouts, and business-critical journeys so small technical changes do not quietly create regressions.

03Can you take over a website that another team built?

Yes. We can audit the current setup, document risks, review the codebase and hosting environment, then create a practical maintenance plan without needing to rebuild everything first.

04How quickly can you respond to urgent issues?

Response time depends on the engagement level, but maintenance clients get a clear support process for urgent fixes, production issues, broken forms, failed updates, and other website problems that affect the business.

05Do you provide monthly reporting?

Yes. We can provide monthly summaries covering completed work, open risks, performance notes, security or update status, recommendations, and next priorities for the website.

06Is maintenance only for WordPress websites?

WordPress maintenance is a common part of our work, but we can also support custom websites, CMS platforms, frontend applications, integrations, and technical workflows depending on the stack.

07Can maintenance turn into ongoing improvements?

Yes. Maintenance often creates the clearest path for continuous improvement because we see recurring issues, user friction, performance gaps, and technical debt before they become larger problems.